DELIVERY RATES
Standard Delivery - £5.95 (Small Parcel Courier) 3-5 Days
Large Decor Items - £9.95 (Small Parcel Courier) 3-5 Days
Small Furniture Items - £15 (Small Parcel Courier) 3-5 Days
Medium Furniture Items - £39 (Specialist Courier) 5-7 Days
Large Furniture Items - £49 (Specialist Courier) 5-7 Days
Mainland UK only - other rates may apply for Offshore, highlands, and Northern Ireland.
We use DPD and other small parcel couriers which usually takes between 3 - 5 working days (UK only) from when you place your order. International order lead times can vary, please contact info@decorbay.co.uk to obtain a quote.
Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You may add to an order if it has not already been dispatched, please emailing us before ordering.
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LARGE FURNITURE DELIVERY
Your item will be delivered by our specialist furniture courier. They will make contact to arrange a convenient time & date directly with you after your order has been placed.
Please note that larger items such as larger furniture items may be delivered via a pallet courier service. This service is often a kerbside delivery service via a pallet.
If you decide the item is unsuitable please contact us at Info@decorbay.co.uk to request a return.
INTERNATIONAL DELIVERY
We ship to most EU countries: Channel Islands, Republic Of Ireland, Belgium, Bulgaria, Luxembourg, Netherlands, France, Germany, Denmark, Spain, Italy, Portugal, Greece, Austria, Poland, Sweden, Slovakia, Slovenia, Croatia, Czech Republic, Finland, Malta, Hungary, Romania, Switzerland, Turkey.
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RETURNS
If you are not happy with your purchase you can request a return within 14 days of delivery via email. You will have 14 days to return the goods to us. Please reply to your original order confirmation or email info@decorbay.co.uk.
The return of the goods is at your own cost. The product must be in the same condition as received, and in the original packaging.
We suggest taking out additional postal insurance with your provider. Please retain proof of dispatch, as we cannot be held accountable for lost or damaged items during transit.
Some items like lamp shades cannot be refunded if they have been unwrapped, please note that you must keep the protective wrapping on the lampshades when checking the goods. These goods can easily be marked so its your responsibility to carefully inspect the goods colour and finish before removing the clear protective wrapping.
If you wish to make a return, you must notify us first via email, the easiest way is to reply to your order confirmation email so we can can quickly access your order. You can also email - info@decorbay.co.uk directly and provide us with your order reference or postcode. Once we have approved your return, we can send you over a returns instructions form for you to follow, this will also include our returns address.
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FAULTY ITEMS
If you receive a faulty, or damaged product please email us with clear photographs and request either a refund or replacement.
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REFUNDS
We process refunds instantly and you will receive an email notification - please allow 3-5 days for your bank to show the funds in your account.
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Decor Bay Ltd trading as Decor Bay is a UK based company. Our returns policy does not affect your statutory rights.
Our website is fully secure and integrated with Barclay Card payment checkout. We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorised by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. We work with Sage Pay to delivery essential service to our customer. Sage Pay are the fastest payment service provider that specialises in secure card payments solutions.
Decor Bay Ltd do not store any payment details on file.
Bank Transfers: If you prefer to pay via bank transfer, please contact a member of our team for our bank infomation - info@deocrbay.co.uk
Paypal Payments: These are taken directly via Paypal by selecting the option at the checkout. For direct PayPal payments our payment email address is - info@decorbay.co.uk
Please see our Terms & Conditions for more information
